IMACAM™ Tech Support
Keeps Your Retinal Imaging Workflow Running Smoothly
RCEENetworks is the official provider for IMACAM™ support, renewal, and re-licensing across the United States — ensuring your retinal imaging system keeps running seamlessly. Register today for timely updates and support.
When the previous U.S. distributor of IMACAM™ closed operations, thousands of users were left without active support or renewal options.
That changes now.
RCEENetworks LLC has officially taken over all IMACAM™ technical support, licensing, and renewal services, backed by the same engineering expertise that has powered ophthalmic imaging systems for over a decade.
Whether your software has expired, needs troubleshooting, or you’re just unsure of your current status — we’re here to keep you operational without disruption.
Problems We Solve
How It Works
1. Initial Assessment & On-boarding – We begin by assessing your current IMACAM™ installation: licence status, version, integration points, imaging devices, workstation network.
2. Support Agreement Setup – Select the level of support you need (Standard, Premium, Enterprise), and we establish SLAs, contact points, escalation paths, and support tool access.
3. Operational Monitoring & Preventive Checks – We perform regular health-checks on your software installation, licence status, backups and connectivity to mitigate issues before they become downtime.
4. Issue Resolution & Maintenance – When a fault arises — whether a licence expiration, device-communication failure, software crash or upgrade challenge — our technicians respond promptly, remotely or onsite as required.
5. Continual Improvement & Feedback – We review usage, report on support incidents, recommend best practices, identify workflow optimisations and help you stay ahead of future demands.
Key Benefits
1. Uninterrupted Operations – Minimise downtime and ensure your IMACAM™ system remains fully functional, supporting uninterrupted image-capture and clinical workflow.
2. Expert Assistance – RCEENetworks brings deep domain knowledge in imaging-software, ophthalmology workflows and IT integration — so you get technical support that truly understands your context.
3. Cost-Control & Predictability – With support services, licence renewals and upgrades managed proactively, you avoid unexpected costs and emergency disruptions.
4. Improved Workflow Efficiency – With expert configuration and training, your team uses IMACAM™ more effectively: faster image capture, smoother review, fewer errors.
5. Peace of Mind – Knowing you have a dependable support partner means you can focus on delivering patient care rather than firefighting software issues.
Ideal Clients & Use-Cases
1. Eye-care clinics and imaging centres using IMACAM™ for retinal imaging (fundus and OCT) and needing ongoing support
2. Screening programmes or tele-ophthalmology providers dependent on IMACAM™ for high-volume image-capture and review workflows.
3. Practice networks migrating or upgrading from IMACAM™ installations across multiple locations.
4. Organizations experiencing licence expirations, software version-mismatch or device-integration challenges with IMACAM™.
Common Scenarios
Yes. Even if your software works, license expirations or OS changes can cause sudden downtime. We can verify your version and ensure you stay supported.
Absolutely. RCEENetworks now handles all renewals and re-licensing directly. You’ll receive a valid key, installation support, and verified compatibility.
- We can recover data for a Customer-Funded-Development fee if you are moving away from IMACAM
- We can re-licence IMACAM and move you to RetinaWiseAI later on another contract
- We can recover your data for free if you migrate rightaway to our nextgen product RetinaWiseAI
We provide essential support and compatibility updates. For advanced AI-powered analytics and cloud access, explore RetinaWise AI, built by the same experts who maintained IMACAM™.
Requests are responded to within 24–48 hours.