IMACAM™ Tech Support
Keeps Your Retinal Imaging Workflow Running Smoothly
At RCEENetworks, we understand that your imaging workflow cannot stop. For clinics and ophthalmology practices relying on IMACAM™ for retinal image capture and review, uninterrupted operation matters. That’s why our IMACAM™ Tech Support Services are designed to provide you with prompt, professional and comprehensive support — from software licensing and upgrades to troubleshooting and operational optimisation.
How It Works
1. Initial Assessment & On-boarding – We begin by assessing your current IMACAM™ installation: licence status, version, integration points, imaging devices, workstation network.
2. Support Agreement Setup – Select the level of support you need (Standard, Premium, Enterprise), and we establish SLAs, contact points, escalation paths, and support tool access.
3. Operational Monitoring & Preventive Checks – We perform regular health-checks on your software installation, licence status, backups and connectivity to mitigate issues before they become downtime.
4. Issue Resolution & Maintenance – When a fault arises — whether a licence expiration, device-communication failure, software crash or upgrade challenge — our technicians respond promptly, remotely or onsite as required.
5. Continual Improvement & Feedback – We review usage, report on support incidents, recommend best practices, identify workflow optimisations and help you stay ahead of future demands.
Key Benefits
1. Uninterrupted Operations – Minimise downtime and ensure your IMACAM™ system remains fully functional, supporting uninterrupted image-capture and clinical workflow.
2. Expert Assistance – RCEENetworks brings deep domain knowledge in imaging-software, ophthalmology workflows and IT integration — so you get technical support that truly understands your context.
3. Cost-Control & Predictability – With support services, licence renewals and upgrades managed proactively, you avoid unexpected costs and emergency disruptions.
4. Improved Workflow Efficiency – With expert configuration and training, your team uses IMACAM™ more effectively: faster image capture, smoother review, fewer errors.
5. Peace of Mind – Knowing you have a dependable support partner means you can focus on delivering patient care rather than firefighting software issues.
Ideal Clients & Use-Cases
1. Eye-care clinics and imaging centres using IMACAM™ for retinal imaging (fundus and OCT) and needing ongoing support
2. Screening programmes or tele-ophthalmology providers dependent on IMACAM™ for high-volume image-capture and review workflows.
3. Practice networks migrating or upgrading from IMACAM™ installations across multiple locations.
4. Organizations experiencing licence expirations, software version-mismatch or device-integration challenges with IMACAM™.