Each team member should use an individual RetinaWiseAI login rather than sharing one account. Individual access allows the platform to use its internal caching and search functions more effectively while supporting a more consistent user experience.
- Search and navigation can perform more consistently for each user.
- The platform can apply user-specific cache logic more effectively.
- Team members can maintain a more personalized and organized workflow.
- Account access is easier to manage when staff roles or employment status change.
- Individual credentials support better audit and security practices than shared passwords.
Best practices
- Do not share usernames or passwords between staff members.
- Sign out when using a shared clinic device.
- Request a separate login for each person who regularly uses RetinaWiseAI.
- Contact support when a new user needs access or an existing account needs to be updated.
To request user access or receive account assistance, call 1-844-2-THEOWL.
